1. Who we are

Rock-Crete Roofing LLC ("we," "us," or "our") operates rockcreteroofing.com and provides roofing services. This Privacy Policy explains how we handle personal information when you visit our website, submit an estimate form, contact us, or ask about our services.

2. Information we collect

Information you provide: Your name, email address, telephone number, project address, property and roofing details, photographs you choose to send, form responses, and other information included in your communications.
Service information: Estimates, scheduling details, correspondence, project records, and information needed to provide requested services.
Technical information: Our website and hosting providers may process your IP address, browser and device information, pages requested, referring pages, and the date and time of access to deliver and protect the website.

Please do not send Social Security numbers, payment-card details, medical information, or other sensitive information through ordinary email or a general website inquiry.

3. How we use information

We use information to respond to questions, evaluate roofing inquiries, prepare estimates, coordinate appointments and work, communicate about your project, maintain business records, protect our website and business, and meet legal obligations. We use information for these purposes or another purpose explained to you when the information is collected.

Contacting us about roofing does not automatically enroll you in marketing text messages. Any future marketing program will use the notices and permissions appropriate to that program.

4. When we disclose information

We disclose information as reasonably necessary to:

Providers that help operate our website, forms, email, telephone, business software, and recordkeeping, including HighLevel, which supports our website forms and customer relationship management. Form submissions are processed through these services so we can receive and respond to your inquiry. These providers receive information needed to perform services for us.
Personnel and contractors involved in evaluating or performing the roofing services you request.
Professional advisers, insurers, authorities, or other recipients when needed to meet legal obligations, resolve disputes, protect rights or safety, or respond to lawful requests.
A successor or prospective successor in a business transaction, subject to appropriate confidentiality protections and applicable law.

We do not sell personal information or use it for targeted advertising. We do not share inquiry contact information with other businesses for their independent marketing. This policy applies to Rock-Crete Roofing LLC; a separate business with a similar name is responsible for its own information practices.

5. Cookies and website technology

Our hosting services may use essential cookies or similar technologies to deliver the website, maintain security, and support basic functions. This website does not intentionally enable optional advertising pixels or standalone analytics tools. Our estimate form is provided through HighLevel. A YouTube video loads only when you select its play button; YouTube may then process your IP address, device information, and viewing activity under its own policies. Selecting the external YouTube link also takes you to that service. See our Cookie Policy for more information and browser controls.

6. Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including providing services, keeping required records, resolving disputes, and enforcing agreements. Retention depends on the information, the relationship, and applicable requirements.

We use reasonable administrative, technical, and organizational measures designed to protect information. No website, electronic transmission, or storage system can be guaranteed completely secure.

7. Your choices and privacy requests

You can ask about, access, correct, or delete information by emailing [email protected] or calling (979) 575-1532. Please describe your request and provide enough information for us to locate the relevant records. We may verify your identity before responding. Some records may need to be retained for legal or other permitted reasons.

Depending on applicable law and whether it applies to our business, you may have rights to confirm processing, obtain a copy, correct or delete data, and opt out of its sale, targeted advertising, or certain consequential profiling. We do not use personal information for those latter activities. We will not discriminate against you for exercising applicable privacy rights.

Where the Texas Data Privacy and Security Act applies, we respond within 45 days, with a further 45 days when permitted and explained. To appeal a denied request, use the email or telephone above and identify the decision. We respond to an appeal within 60 days. If denied, you may contact the Texas Attorney General.

8. Children

Our website and services are intended for adults seeking roofing services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and address it.

9. Third-party services and links

Calling or emailing us uses your telephone or email provider. External websites and services follow their own privacy policies. Our policy does not control their independent practices.

10. Changes to this policy

We may update this policy as our practices or requirements change. The revised version will be posted on this page with an updated date. If a change requires additional notice or consent, we will provide it as required.